FAQs

We provide rug and carpet cleaning services in Katy, TX and surrounding communities. Feel free to contact us, and we'll let you know if we can reach your address.

At Brightway, we offer more than just carpet cleaning services in Katy, TX. Our services include: Carpet cleaning Tile, grout & stone cleaning Oriental & area rug cleaning Upholstery & furniture cleaning Air duct/vent cleaning Dyer vent cleaning

It depends on demand and your location, but we typically can schedule a carpet or area rug cleaning in Katy, TX within a few business days. For rush jobs or emergency situations call us, and we'll see what we can do.

To help our technicians deliver the best results, please do the following before we arrive: Make sure there's a parking spot near the area to be cleaned and an outdoor water faucet accessible. Turn on electricity and water for vacant homes, and cool the house starting the night before (especially in summer) so the workspace is safer and more effective. Remove breakable items and move smaller furniture off the floors in rooms to be cleaned. We are happy to move items that one person can carry, but we do not move heavy furniture, beds, dressers, or antiques. Vacuum carpets and sweep tile/grout surfaces so debris doesn't impede our cleaning. Pin up draperies and bed skirts at least 6 inches off the floor in areas being cleaned to prevent contact with damp surfaces. Set your indoor temperature to about68F(20C) for a few hours before cleaning. Turn on ceiling fans or ensure airflow to help dry afterward. Secure pets in a safe area away from the technician's workspace. Point out any stains or trouble spots you want us to address before we begin. Contact us to learn more about our carpet cleaning services in Katy, TX.

Yes - we use industry-approved, non-toxic cleaning agents. Our team takes all necessary safety precautions to protect your family, pets, and home. If you or anyone in your home has sensitivities or allergies, we're happy to discuss which products are safest for your situation. Did you know that, according to The Carpet and Rug Institute, hard surface floors require two and a half times more cleaning than carpet annually? Contact us to learn more about area rug cleaning in Katy, TX.

Drying can take anywhere from four to 12 hours. We recommend setting your home temperature between 68 and 70 degrees Fahrenheit and turning on ceiling fans to aid the process. Be cautious when moving from carpeted areas to non-carpeted floors, as they may be slippery. Drying times may vary depending on the quality of the carpet, air circulation, and its overall condition. Get in touch with Brightway Carpet Cleaning for area rug cleaning in Katy, TX.

Yes - we offer pet urine treatment and odor control services specifically designed to tackle tough stains and lingering smells. While we can often achieve excellent results, success depends on how long the stain has been present, the fabric type, and how many times it's been treated previously. We'll always be upfront about what to expect from our carpet cleaning services in Katy, TX.

Yes, your satisfaction is important to us. If you're not happy with the cleaning, contact us within a reasonable timeframe, so we can address the issue. We strive to make things right. Contact Brightway Carpet Cleaning for carpet cleaning services in Katy, TX!

Pricing depends on the specific services needed. We'd be happy to provide an estimate based on the information you share with us. Plus, we always have specials on one of our services, so be sure to ask about current deals on area rug cleaning in Katy, TX!

Our service hours are Monday through Friday, 7:30 am to 4:00 pm, and Saturday 8:00 am to 12:00 pm. We also accommodate Saturday afternoon bookings if morning slots are fully booked. Please note that our office hours are different from our service hours. Office hours are Monday through Thursday 7:30 am to 4:00 pm, and Friday and Saturday by appointment. We require that you make an appointment to drop off your rug to ensure we will be in the office. Contact Brightway Carpet Cleaning to book an appointment for carpet cleaning services in Katy, TX.