FAQs

Our service area includes Katy, TX, and surrounding areas. We encourage you to reach out to us to confirm if we can accommodate your specific location.

Brightway offers a comprehensive range of cleaning services, including carpet cleaning, tile and grout cleaning, stone cleaning, oriental and area rug cleaning, upholstery and furniture cleaning, as well as air duct and dryer vent cleaning.

Our scheduling availability typically allows for appointments within a few business days. This can vary based on current demand and your location. For urgent or emergency situations, we recommend calling us directly to explore immediate options.

To ensure optimal cleaning results, we recommend the following preparations: secure a parking spot near the cleaning area, ensure access to an outdoor water faucet, activate utilities in vacant homes, cool the house beforehand, remove fragile items and small furniture, vacuum carpets and sweep hard surfaces, lift draperies and bed skirts, set indoor temperature to about 68°F, improve air circulation, secure pets away from the work area, and identify any specific stains or areas of concern.

We prioritize safety by using industry-approved, non-toxic cleaning agents. Our team adheres to all necessary safety protocols to protect your family, pets, and home. We're happy to discuss product options for those with specific sensitivities or allergies.

Carpet drying times typically range from 4 to 12 hours. To expedite the process, we suggest maintaining an indoor temperature of 68-70°F and using ceiling fans. Exercise caution when transitioning between carpeted and non-carpeted areas. Drying duration may vary based on carpet quality, condition, and air circulation.

We offer specialized pet urine treatment and odor control services designed for challenging stains and persistent odors. While we often achieve excellent results, the outcome depends on factors such as stain age, fabric type, and previous treatments. We provide transparent expectations regarding stain removal possibilities.

Customer satisfaction is our priority. If you're not completely satisfied with our cleaning service, we encourage you to contact us promptly. We're committed to addressing any concerns and ensuring your contentment with our work.

Our pricing is tailored to the specific services required. We'd be pleased to provide a personalized estimate based on your needs. Additionally, we regularly offer promotions on various services, so we recommend inquiring about current special offers.

Our service hours are Monday through Friday, 7:30 am to 4:00 pm, and Saturday 8:00 am to 12:00 pm, with the possibility of Saturday afternoon appointments if morning slots are filled. Our office hours differ: Monday through Thursday 7:30 am to 4:00 pm, and Friday & Saturday by appointment. For rug drop-offs, please schedule an appointment to ensure staff availability.